Shipping
Wood Fired Pottery takes care to ensure every piece arrives safely. All orders include a tracking number. Orders are processed within 48 hours, and once dispatched, a confirmation email with tracking details will be sent. For specific shipping preferences, please contact the team shortly after placing your order.
Shipping Costs
New Zealand
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Standard (0–1kg): NZ$10
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Medium (1–3kg): NZ$15
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Heavy (3kg+): NZ$25
Australia
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Standard (0–1kg): AUS$35
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Medium (1–3kg): AUS$50
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Heavy (3kg+): AUS$65
Rest of the World
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Standard (0–1kg): US$60
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Medium (1–3kg): US$95
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Heavy (3kg+): US$150
Returns
If an item arrives damaged, please provide a photo within 3 days of receipt. Wood Fired Pottery will arrange a refund or exchange and cover the cost of return shipping for damaged goods.
As each piece is handmade, slight variations in size, shape, or color may occur.
For any questions, the team is happy to assist.